Career Opportunities with Brightpoint Health

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Intake Coordinator

Department: Business Development
Location: Bronx, NY



POSITION: Intake Coordinator (Bilingual Spanish)


SUPERVISOR: Regional Director, Business Development

DEPARTMENT: Business Development

FLSA STATUS: Non-Exempt 



To streamline intakes and assessments while working closely with the medical and social work departments.



  • Acquire necessary documents within the specified time frame to convert referrals into admissions

  • Adhere to performance standards based on program specifications and level of service requirements, including completion of all paperwork in a professional manner within the designated time frames.

  • Verify Medicaid eligibility for prospective clients.

  • Assist prospective clients with Medicaid HMO disenrollment process. This includes calls to Medicaid choice and forwarding all required documentation.

  • Demonstrate professional responsibility in making effective use of individual and group supervisory sessions, program staff meetings, agency resources and training sessions.

  • Participate in available training provided both in-service and through outside resources. In addition, utilize agency films, books and literature.

  • Maintain regular contacts with referral sources to recruit program applicants.

  • Schedules applicant interviews; gathers pertinent information and reviews applications for completeness.

  • Assists applicants in negotiating through application process as needed to ensure smooth and timely completion.

  • Serves as central point of contact for program applicants and referral sources while remaining in contact with Account Managers.

  • Maintains contact with applicants to communicate status of application and follow up needs (if any).

  • Maintains program pending list for non-compliant former applicants; submits monthly reports to supervisor regarding pending list status and intake activities.

  • Schedules and process applicants’ entry into the program; provides pertinent information to assigned case manager and other program staff during morning rounds.

  • Research and educate staff on available community resources

  • Supervise and train peer stipend workers and mentors.

  • Must be able to read, write and speak English. Must be able to stand for long periods of time and lift up to 20lbs.

  • Other duties as assigned by the program director.

  • Conduct Bi-weekly orientation groups for newly enrolled clients.

  • Assist with the enrollment process in Medicaid managed care plan

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job.  It is not to be construed as an exhaustive statement of all the job functions            

Additional Responsibilities 

  • Be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or any other special needs as reflected in the ability to communicate with staff and/or clients

  • To uphold and advance the values, ethics, knowledge and mission of the profession.

  • To respect the privacy of clients in accordance with HIPAA and hold in confidence all information obtained in the course of professional service.


  • High School Diploma with relevant background experience or some college.

  • Personal qualities of warmth, empathy and sense of responsibility are essential.

  • Must have a valid driver’s license.

  • Ability to work well under pressure.

  • Ability to multi-task.

  • Excellent phone etiquette and customer service.

  • Experience working with Medicaid, Medicare and other public and private health insurance companies.


  • Computer literate including Microsoft Outlook, Word, Excel and Power point.

  • Ability to work in a team setting.

  • Effective communication skills



The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel to company sites may be required.


 All workers are under obligation to follow rules and regulations pertaining to safety and security. Failure to comply with safety & security rules and regulations will result in disciplinary action up to and including termination of employment.


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