Career Opportunities with Brightpoint Health

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Care Manager

Department: Care Management
Location: Brooklyn, NY



TITLE: Care Manager (Bilingual Spanish)



LOCATION: Brooklyn Church Avenue 

FLSA STATUS:  Non-exempt

Schedule: Full Time/Some Evenings May be required 



The Care Manager has overall day-to-day responsibility for coordinating the activities of the care team for patients with complex medical and psychosocial needs and for facilitating each patientís access to the full range of medical and psychosocial services in an efficient and effective manner.



∑        Works closely with the interdisciplinary care team including the PCP, mental health provider, residential services, substance abuse provider, etc. in the development and ongoing coordination of the care plan. 


∑        Works closely with the Patient Navigator to direct field activity as needed and ensure the flow of information across and between the care team is optimized.


∑        Provides input to providers/patient/family for written individualized care plans. 


∑        Reviews patient intake assessments and uses results to coordinate the completion of the care plan, self-management goals and strategies. 


∑        In conjunction with the patient, identifies potential barriers to care and helps patient identify ways to overcome those barriers; reaches out to patients who have not met treatment goals to resolve barriers/adjust goals when possible. 


∑        Evaluates medication compliance and assesses potential barriers to adherence; ensures medication reconciliation is current. 


∑        Receives alerts to inpatient and ER admissions.   Visits patients during inpatient stays and participates actively in discharge planning and care transition activities. 


∑        Contacts patients after discharge from inpatient services and ER within one business day. 


∑        Reaches out to patients to help them keep scheduled appointment; arranges for appropriate metabolic and periodic preventive screening in accordance with agency policy. 


∑        Ensures that patients and care givers are aware of test results by facilitating discussions between the patient and physician as necessary. 


∑        Coordinates services between patient and extended care team providers to ensure that integrated care plan is fully implemented. 


∑        Regularly reviews workload report in TREAT to identify patients requiring, assessments outreach and engagement. 


∑        Provides or arranges for provision of self-management/ wellness education, peer and other support groups in the language that the patient/family prefers. 


∑        Organizes and participates in case conferences as per patient need and in accordance with agency policy 


∑        Reviews benefits, entitlements, housing with the patient/family and assists in the application process. Follows up as necessary to ensure services are approved. 


∑        Utilizes the TREAT system to complete all documentation and assessments timely including scheduling of all activity.


The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job it is not to be construed as an exhaustive statement of all the job functions     



Bachelorís degree in Health or Human Services related field with 2 years of related work experience, or registered in New York State as an LPN, or Masters degree in Health or Human Services related field, preferred.  Ability to communicate well with medical providers and support staff. Ability to work well with diverse population.  Ability to handle multiple tasks and stressful environment.  Ability to work well within the organizational structure.   Ability to work flexible hours including some evenings and weekends.   Ability to use common office software. (Word, Excel, Power Point). Familiarity with ECW preferred.  Effective oral/written/interpersonal communication skills required. Bilingual skills preferred, and may be required as determined by operational needs. Basic computer skills required 



  • Accountable/Results-Oriented
  • Adaptability/Flexibility
  • Business Acumen
  • Communications (written and oral)
  • Customer Focus
  • Initiative/Innovation
  • Interpersonal Effectiveness
  • Problem Solving
  • Teamwork and Collaboration

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