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Helpdesk Analyst Level I

Department: Information Technology
Location: Beacon, NY

Position Description 

Title: Helpdesk Analyst Level I 

Reports To: VP of Information Technology

Location: Beacon, NY (remote)

Position Status: Full-time

FLSA Status: Non-exempt

Hudson River HealthCare provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Hudson River HealthCare (“HRHCare”) is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County HRHCare is currently seeking a full-time Helpdesk Analyst Level I to join our team.


A Helpdesk Analyst Level I provides Tier 1 phone support and ticket resolution, new PC setup, respond to end-users requests and provides on call support.

Essential Duties and Responsibilities of a Helpdesk Analyst Level I:

  •  Answer user inquiries via phone and email, regarding computer software or hardware operation to resolve problems
  •  Troubleshoot and resolve IT issues for staff and programs on day to day basis
  •  Create new user accounts via Microsoft Active Directory
  •  Assists in supporting End User Portal
  •  Assists in inventory control
  •  Document IT tickets and resolution of problem(s) in ticketing system
  •  Work with third party product, maintenance & support technical partners
  •  Supports enterprise wide projects as needed
  •  Assist Director of IT Support, Operations and all other duties as assigned


Qualified candidate must possess:

  •  Working knowledge of desktop operating systems (Windows 10)
  •  Working knowledge of Office 365 and associated applications (Excel, Outlook, Word)
  •  Working knowledge of Microsoft Active Directory Users and Computers.
  •  Working knowledge of mobile operating systems (Android, iOS)
  •  Proficiency with supporting software applications including computer utility programs, desktop management, anti-virus and other desktop maintenance/troubleshooting software.


Minimum Education Requirement: High school diploma/ GED with vocational/ technical school diploma in Information Technology or related fields (i.e. Computer Science)

Preferred Education Requirement: Associate's degree in Information Technology or related fields (i.e. Computer Science)

Minimum Work Related Experience: 0 - 1 year

Preferred Work Related Experience: 1 - 2 years

Minimum Licensure: Valid New York State Driver's License


We are a network of 40 community and migrant health centers located in Peekskill, Beacon, Poughkeepsie, Amenia, Dover Plains, Hudson, Middletown, New Paltz, Goshen, Greenport, Haverstraw, Spring Valley, Nyack, Monticello, Walden and Yonkers, Amityville, Southampton, Wyandanch, Shirley, Patchogue, Coram, Huntington, Brentwood, Riverhead and the five boroughs. Annually, we serve over 185,000 patients and over 500,000 encounters.


We offer a competitive benefits package, which includes medical, dental, Life and AD&D insurance, ongoing training opportunities and a wellness program.


Interested candidates please submit your resume.

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