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Patient Care Advisor

Department: Primary Care
Location: Coram, NY

Position Description

Title: Patient Care Advisor 

Department: Primary Care

Reports To: Director of Call Center 

Location: Coram, NY

Position Status: Full-time

FLSA Status: Non-exempt

Hudson River HealthCare provides the highest quality of comprehensive primary, preventative and
behavioral health services to all who seek it, regardless of insurance status and ability to pay,
especially for the underserved and vulnerable. Hudson River HealthCare (“HRHCare”) is a Federally
Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess,
Ulster, Sullivan, Columbia and Westchester County. HRHCare is currently seeking a full-time Patient
Care Advisor to join our team in Coram.

A Patient Care Advisor is responsible for providing patient centered care and facilitating patient
access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse
population using well-developed interpersonal skills. This staff member will be responsible for all
aspects of answering telephone calls. They will route calls appropriately and manage appointments.
Performs job duties in compliance with systems and job specific standards.

Essential Duties and Responsibilities of a Patient Care Advisor:

  • Assists with daily reception activities and ensuring that all processes needed for patient services are initiated.
  • Communicates effectively with team members and patients about all aspects of service.
  • Responsible for telephone contact with patients and care team members.
  • Responsible for the scheduling of appointments, explanation of services and routing of calls.
  • Assists patients with all information related to HRHCare services and programs.

Minimum Education Requirement: High school diploma/ GED
Minimum Work-Related Experience: 2-4 years

We are a network of 40 community and migrant health centers located in Peekskill, Beacon,
Poughkeepsie, Amenia, Dover Plains, Pine Plains, Hudson, Middletown, New Paltz, Goshen,
Greenport, Haverstraw, Spring Valley, Nyack, Monticello, Walden and Yonkers, Amityville,
Southampton, Wyandanch, Shirley, Patchogue, Coram, Huntington, Brentwood, Riverhead and the
five boroughs. Annually, we serve over 185,000 patients and over 500,000 encounters.

This position’s benefits including medical and dental will fall under the 1199 bargaining agreement.

Interested candidates please submit your resume.

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